Get help with Foxtel Now

How do I confirm my subscription has been cancelled?

If you have successfully cancelled your subscription, you will receive a confirmation email from Foxtel Now, which will be sent to the email address linked to your Foxtel Now account when signing up through Telstra.

How do I manage my account details and settings?

Managing your Foxtel Now subscription is made simple and easy.

To update or change your account details and settings, upgrade or downgrade your subscription or change your payment method, here’s how:

Simply ensure you are logged into Foxtel Now on a web browser, and then select one of the links below. Alternatively, you can go to Manage your account.

Change your account details

Log-in to Foxtel Now to update the following details:

• Name
• Email address
• Password
• Phone number
• Address
• Marketing preferences.
  

1. Login to Foxtel Now and select My Account from the Menu
2. Select My Profile
3. Update relevant fields
4. Click Update my details to confirm changes.

Change my payment method

To change your Telstra Billing payment method to credit card:

1. Login to Foxtel Now and select My Account from the Menu
2. Click on My Billing details
3. Enter your credit card details to add billing details
4. Follow the prompts and click Save.

Change your channel packages

You can update or change your channel packages via My Account. To do this:

1. Login to Foxtel Now and select My Account from the Menu
2. Click Update package
3. If you’d like to:
   • Add pack(s), click Add to cart on any pack(s) you want to add
   • Remove pack(s), click X next to the pack you want to remove from My Cart
4. Click Update my package. The change will go through immediately.

How do I recover my login details?

If you have forgotten your password:

1. Go to the Foxtel Now login page
2. Select the method you wish to reset your password with
3. Follow the prompts in the email or SMS sent to you to reset your password.
   

If you have forgotten the email address you signed up with:

• Go to Forgot username/email? and follow the instructions.

What data usage do I have with Foxtel Now?

Your Foxtel Now data usage will vary depending on the video quality of your stream. As a guide:

• Standard Definition: 1.4GB per hour
• High Definition: 3.2GB per hour

Frequently asked questions

What’s the difference between traditional Foxtel and Foxtel Now?

Foxtel Now is the flexible, more accessible way to stream Foxtel TV series, movies and sport on your devices. Traditional Foxtel from Telstra is a broadcast service that allows you to effortlessly record, rewind and watch live sport, movies & shows in 4K on your TV screen. It requires a Foxtel iQ box.

Can you record on Foxtel Now?

No, but you can watch On Demand content on your devices. First up, make sure you’ve downloaded the Foxtel Now app on your compatible iPad, iPhone or Android device.

Login with your Foxtel Now e-mail and password. Go to On Demand on the Home Screen and choose from genres, channels, A-Z or check out highlights like Most Popular.

Is Foxtel Now different to Foxtel GO?

Foxtel GO is included as part of your Foxtel Now subscription. It allows you to stream live TV and On Demand shows from your pack(s) ‘on the go’ via a compatible device (e.g. mobile phones or tablets with compatible operating systems) or on a PC/Mac with a Chrome or Safari browser. You can stream Foxtel GO anywhere within Australia when you’re connected to the internet.

How do I watch Foxtel Now on my mobile?

Foxtel Now users are able to log on to the Foxtel Go app on your compatible mobile and receive the benefits of both apps in the one without any reduction in entitlements.

1. Download the Foxtel Go app on your compatible mobile
2. Open and log in to the App using your Foxtel Now account and username.
   

Good to know:

• If you haven’t signed up to Foxtel Now yet, you can do so through the Telstra TV app if you have an eligible offer, or on the Foxtel Website.
• Existing Foxtel Now users will be able to continue to use the Foxtel Now app on mobile until they transition to the Foxtel Go app.
• Foxtel Now users will be able to download the Foxtel Go app, log in with the same email address, access their Foxtel Now entitlements and view content on the go.

What if I have removed the Foxtel Now App on a Telstra TV?

1. Scroll to App Store on the Telstra TV
2. Navigate to the Foxtel Now app and follow the prompts download
3. Follow the steps listed above to watch Foxtel Now.

How do I cancel my subscription?

Your Foxtel Now subscription is a no-lock in contract. If you cancel your subscription, you can continue to enjoy Foxtel Now until the end of your current billing month. If you cancel Foxtel Now from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription.

Cancelling my Foxtel Now subscription via web browser:

1. Go to Foxtel Now
2. Sign in with your email address and password
   • If you’ve Forgot your login details?
3. From the Menu, select Manage Account
4. Click the Cancel Subscription button
5. You will be transferred to the ‘Deactivate Service’ page. Follow the prompts and click on the Cancel Membership button.
   

How do I cancel Telstra billing as my Foxtel payment method?

To stop your Foxtel Now subscription appearing on your Telstra bill, follow the steps below. You don’t need your Foxtel Now login details.

Good to know: This only cancels your Telstra billing payment method, it does not cancel your Foxtel Now subscription. Foxtel will contact you for a new payment method to continue using their service.

Using web browser:

1. Sign in to the Telstra My Offers Dashboard
2. Choose your Foxtel Now subscription
3. Select Cancel Subscription
4. Confirm cancellation.
   

Using My Telstra:

1. Sign into My Telstra
2. Select Services, then Your subscriptions
3. Choose your Foxtel Now subscription and select Need to make changes?
4. Select Cancel Subscription
5. Confirm cancellation.